Comments on: What Dell’s Doing Wrong

By: George

George — Mon, 17 Jul 2006 14:44:57 +0000

“digg bookmark links (which is getting really old btw)”

Heh, comedy irony. Good on you for noticing the errors of your former ways.

By: Dellbert

Dellbert — Sat, 15 Jul 2006 21:45:17 +0000

As a former Dell employee, this does not surprise me at all. The Dell “culture” is counter to what blogging is all about. Everything at Dell is measured, metered, monitored and controlled. If it is not cookbook, forumula, or in a pivot table, they can’t adapt.

You can give Dell a year and you will never find a true “open forum” where you can have a true open dialog to discuss issues.

By: Sugar

Sugar — Fri, 14 Jul 2006 20:17:24 +0000

Well, I don’t approve the fact that they use their blog solely for advertising purposes, but the design (except the hideous header) is not that bad.

I didn’t venture too deep in the blog though…I hope I’m not talking nonsense.

By: theory.isthereason » Today’s Links: Global friends + Local numbers = Rebtel

Thu, 13 Jul 2006 19:58:29 +0000

[...] How Dell’s One2One blog practically sucks… Paul Stamatiou highlight how companies should NOT BLOG if they want to participate in the blogosphere. Uses Dell’s One2One blog as a case study (i.e. bad example). Keywords: blogging, business, culture [...]

By: Mike

Mike — Thu, 13 Jul 2006 01:52:18 +0000

Beep beep, bork bork. Yes, I agree… I was not inferring any different. Merely pointing out that the video plays *upside down*.

By: Paul Stamatiou

Paul Stamatiou — Thu, 13 Jul 2006 01:11:54 +0000

Yes Mike I know of F4M, but the UB was just introduced as a beta and it is not near mainstream enough for the average mac user to have installed on their system. WMV is the worst choice for a file format to distrubute their content in.

By: Mike

Mike — Thu, 13 Jul 2006 01:10:01 +0000

On a Mac… Right click video, copy/paste link into Quicktime Player (w/ “Flip4Mac”:http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx), the video plays fine… *upside down*. That’s fitting.

I agree they will get better, they’ll have to. If they are doing things like listening to Scoble, better moderating comments and trying to be more transparent they will at least be half way there. As far as design, I have seen *much* worse out there. A new header graphic would definitely be a 60 sec quick fix… that’s the worst part.

I can’t believe I am sorta defending Dell. Where am I, what’s my name again?

By: Dennis

Dennis — Wed, 12 Jul 2006 00:23:12 +0000

Wow, that is a joke. I mean they could at least let a intern run it with a little oversight.

By: Pronet Advertising

Pronet Advertising — Tue, 11 Jul 2006 20:37:06 +0000

Dell gets the cold shoulder…

Dell has launched a new corporate blog, one2one, but rather than the
traditional warm welcome most major corporate blogs receive Dell’s has
received nothing but a fierce kick-in-the-ass. Surely by now you’ve seen or read about the whole fiasco….

By: mfer

mfer — Tue, 11 Jul 2006 20:30:16 +0000

I think this very public Dell beating is a good thing. Let me explain. Dell is a corporate machine with a very corporate culture. The bloggers are a face to this corporate culture and machine. They are making an attempt to go outside of what they are comfortable with (they get points from me for this) but do it in the corporate way which is just not going to fly on the net. Now, in order to save face they will learn something. They will learn about blogging or the blog and Dell will get horrible press for it for a long time.

If Dell is able to adapt it will be a good thing and hopefully this type of good adaptation away from the typical corporate culture can seep into other parts of Dell.

Just my 2 cents.

By: Derek Punsalan

Derek Punsalan — Tue, 11 Jul 2006 19:48:02 +0000

Ahem maybe Dell needs to hire a real blogger to handle the front?

By: Frank

Frank — Tue, 11 Jul 2006 19:44:45 +0000

Wow, way to slam them after they have only been blogging for 1 day. It’s gonna take them several weeks to figure out the best way to run their blog. I don’t think it is quite fair to slam them so hard so early on like this. Of course if they had been up for months, it would be more appropriate. Btw, I seem to remember you writing some kind of tutorial for putting those digg and delicious buttons on your site.

By: henry

henry — Tue, 11 Jul 2006 19:32:40 +0000

Eh, I give them points for trying. You’ve got good points though. Maybe they’ll “keep working to get it right”.

By: Kevin

Kevin — Tue, 11 Jul 2006 19:29:33 +0000

Remember the book "Web Pages that Suck"? Maybe it's time to start one for blogs. Seriously though, Dell's latest blog post seem to show that they are acknowledging their problem. It's really a cultural thing which many companies really have to understand while diving into the blogosphere.