Comments on: Review: TechRestore Mac Repair

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Wed, 06 Jan 2010 08:48:55 +0000

[...] Review: TechRestore Mac Repair — PaulStamatiou.com [...]

By: Diana Oakley

Diana Oakley — Wed, 28 Oct 2009 17:27:22 +0000

Dear TechRestore,

The iBook just arrived. It was in your hands yesterday. When I told my friend that I expected to have it today, she said, “There’s no way.” Not only is it here today, it is here before midday. That means I only went one and a third workdays without my computer!!!! Love it!

This morning, in anticipation, I loaded up my bag with all the install software I thought I would need because other times I’ve had this done at other places, the data from the old drive was not transferred to the new drive. How pleased I was to have everything loaded when I turned it on.

This new hard drive will give new life to the iBook (much more space for it to do its work) and prevent it from being replaced by a new system. Unfortunate for me in regard to not owning the latest and greatest, but fortunate for my wallet (since we all know getting a whole new computer is always so much more than just buying the computer) and fortunate for my heart because it just loves this iBook and really didn’t want to replace it.

I love your products. I love your service. I love you! I will always visit your website whenever I have any computer needs before going to any other source. I have friends who are considering upgrades. I will definitely be singing your praises and pointing them in your direction.

Keep up the good work. It is such a pleasure to do business with such an excellent company.

Regards,

Diana Oakley
Woodburn, Oregon

By: Shannon Jean

Shannon Jean — Tue, 27 Oct 2009 08:01:20 +0000

Hi Paolo,

You can contact me directly about this problem. I’ll be glad to offer you a full refund of shipping charged (the only thing you were charged for) The only Paolo I see in our database during 2008 sent in a system that was run over by a car. Customer notes from this order: “This laptop was damaged in a car accident. The screen and the case are clearly damaged- unit is heavily damaged – all metal parts are bent out of shape, including front bezel, rear case, palmrest/keyboard and bottom case”

We did not perform any work on this system, due to the severity of the damage. It was shipped directly back to the customer.

Let me know if I can help. We have performed over 50,000 Mac laptop repairs since 2004 and we stand behind our work 100%.

Thank you,
Shannon Jean
Founder
TechRestore

By: Vanessa Leinani

Vanessa Leinani — Tue, 27 Oct 2009 07:40:04 +0000

Allright, two things…I know I already filled out the online survey regarding feedback on my laptop order#47422 , but seriously….I was soooooooooooooooooo impressed with the customer service I received from EVERYONE I spoke to from the person taking my order to the technician. My laptop works awesome and I haven’t had any problems since I received it back a few weeks ago. The turnaround was lightning fast. Then there is still the random inflatable pink ball included in the box that you returned my laptop in… I LOVED it!! TechRestore really goes above and beyond anything you promise on your site. So thank you, thank you, thank you again!

By: WillTower

WillTower — Fri, 02 Oct 2009 20:44:16 +0000

I had a good experience with TechRestore also. They repaired a MacBook Pro unibody with a broken glass screen – I called around and everyone else was $800-$900 to replace the entire screen. The guys are TechRestore were able to repair the MacBook screen glass by itself for $400. They did it fast and the results look great. I recommend them for any Mac repairs – even if they did make a mistake on your MacBook Air, at least they stood behind their work and made it right – that’s something you don’t see much these days.

By: TonyB

TonyB — Sat, 12 Sep 2009 20:58:32 +0000

Why would you tell them it was for a review? If you are testing them for your review don’t you want to be treated like every other customer?

By: Joe

Joe — Wed, 29 Jul 2009 14:45:43 +0000

Great advice. I dont know how many times I have to tell people the very same things. Glad I’m not the only one.

By: Tom

Tom — Thu, 06 Nov 2008 00:05:12 +0000

My daughter managed to drop a heavy object on her Macbook screen, cracking it, on Sunday evening. After a brief Google search, I found TechRestore. I paid for a new screen plus the overnight shipping options. I boxed up the Macbook, took their shipping receipt into FedEx/Kinko on Monday (luckily it was across the street from my office). In five minutes they had it labeled for shipping and I was out the door. Wednesday afternoon it’s back in my hands. The screen and all parts of the computer look perfect to my eye. I cannot imagine how this could have been any better or faster (aside from a lower price, but really their price was reasonable).

Under 72 hours from injury to my hands fully repaired. My experience with TechRestore has been perfect.

By: Damian

Damian — Wed, 27 Aug 2008 20:00:23 +0000

cool, thanks — I may give that a shot!

By: Paul Stamatiou

Paul Stamatiou — Wed, 27 Aug 2008 19:56:58 +0000

@Damian – for me it took about 90 minutes to turn on and then about the same to turn off. That was with a 25GB user folder and a slow MB Air.

By: Damian

Damian — Wed, 27 Aug 2008 19:08:35 +0000

I have a question — how hard is it to temporarily turn on FileVault and then deactivate it later? Does it take forever to encrypt your whole user folder? When you undo it does Time Machine freak out and back up every single file?

I have FV turned off because I don’t think it works well with Time Machine — but I’m due to send my macbook to Apple for optical drive repair and would like to batten down the hatches before I do…

thanks!

By: Paolo

Paolo — Wed, 20 Aug 2008 14:32:27 +0000

I had really bad experience with the UNprofessional tech restore, my lap was working great, but the only think was some error on the hd, well they ask me more of 500 bucks for the logic board , I refuse and they retun my lap withou keys and screws, so another call and they send just a part of screws, I’m considering to report them to the police and dispute the “analisys charge” of them. Another problem I found that my DVD was perfect and now is noise, maybe they find better to change it for another customer. Last, the answer on the phone ridicolous and after when somebody pich-up sound like a bored person, maybe I disturb some online game…..

I think they :Him” is only 1 guy and work from home.

By: Jef

Jef — Sat, 16 Aug 2008 15:28:00 +0000

Really cool post, getting sick of my pc so I’ll be getting a mac soon. I was doing some research and I’ll be using this post when I finally dump this pc.

By: zent

zent — Wed, 13 Aug 2008 10:58:02 +0000

Hey Paul!

I got my brand new MBP’s screen replaced due to the infamous stripping issue occurring to numerous brand new computers (http://www.flickr.com/photos/corybohon/2647202654/)

I got it for a repair in London’s main Apple Store. Neither had the issue repaired nor had the computer handled gently. You can locate small scratches near the trackpad but the most important thing is that the lid cannot be completely closed as if the bezel is dented. What’s even worse? The wrist-rests besides the trackpad always do creaking noises after the so-called repair and they do not feel sturdy any more. That is the main reason I bought an external keyboard. So far I have a brand new, rather refurbished and certainly defective Macbook Pro that does not worth $2000 + shipping to Apple costs + a couple of hours on the customers support lines.

Check out the issue I’m mentioning on
http://discussions.apple.com/thread.jspa?messageID=7856191&tstart=0#7856191

No official word has been out yet.

Zent.

By: Phossil

Phossil — Tue, 12 Aug 2008 21:33:14 +0000

Once I got a laptop with the LCD screen in bad shape. After a lot of surfing I came along with a LCD tech-repair and bought the screen and change it (with a lot of extra-work with the schematics) but I did it all by my self.

By: Justin Edmund

Justin Edmund — Tue, 12 Aug 2008 11:33:52 +0000

My uncle’s MacBook Pro got crushed under a cabinet (don’t ask, not sure how this was allowed to happen) and the LCD shattered. The case was bent upwards but otherwise was ok.

I had some problems with getting my own MacBook Pro repaired through Apple because of some dents which apparently voided my warranty, although the dents were completely unrelated to my logic board failure. Long story short, in order to prevent this from happening again, I was going to obtain spare case parts from my uncle’s computer before finding out that it was 15″ and mine was 17″.

Long story short, I ended up with a new computer. The machine is completely functional besides the LCD, and I’m looking to completely refurbish it using eBay. So far, it’s looking like I’ll be able to do so for under $500, which is extremely uplifting. Buying LCDs on eBay probably isn’t the BEST idea, but hopefully it’ll work out. They’re dead cheap this way.

By: skipc

skipc — Mon, 11 Aug 2008 21:59:24 +0000

You only get to make one first impression, (and given your Global influence with millions of readers) TechRestore made them all unfavorable. With the scrutiny involved, were I them, I would have made certain of absolute perfection on this repair, and I don’t think you are being the least bit picky about the bent bezel or dead pixel. Would Jobs use a monitor with a dead pixel?

Unfortunately Apple repair, from my experience, is not that stellar either. best…skip

By: Ryan Williams

Ryan Williams — Mon, 11 Aug 2008 08:56:03 +0000

Heh, yes there's some excellent irony in that fast-tracked return. With regards to your pixel, if it's blue then it's not a dead pixel — it's a stuck pixel. You've probably come across this before, but they can sometimes be fixed. See the Wikipedia article.

By: Phil Brangers

Phil Brangers — Mon, 11 Aug 2008 08:12:42 +0000

It’s kinda strange that wanting to get a good review cause shoddy work. I had an old dell a few years ago that got a cracked screen, and fixed it with one of the few good things about PC’s being readily available parts. Bought a new screen on ebay pretty cheap and just replaced the whole top half of the comp.

By: jan van iperen

jan van iperen — Mon, 11 Aug 2008 07:53:12 +0000

Already 3.5 years ago when I got my Powerbook. Just after a few days I was showing pictures when a friend tipped over a glass of rosé wine… the contents of which landed on my powerbooks keyboard and bottom side of my screen.
The screen reacted to it like a sponge and within seconds it had a huge stain in it.

My friend’s insurance covered this and the screen was replaced at a certified apple reseller, which took about a week.

Screen was perfect afterwards, but the dents and little scratches caused by the repair (even screws that were scratched) were the things that bothered me most.

Yeah, we all want to keep it shiny and perfect I guess.

By: Paul Stamatiou

Paul Stamatiou — Mon, 11 Aug 2008 05:23:56 +0000

I have a feeling that TechRestore doesn’t have the parts to replace the bezel or other non-generic Apple parts. Since they only do a few repairs, as I found on their website. I have noticed thats its hard to find specific replacement parts for newer macs.

Yeah I figured the same thing.

By: Akshay

Akshay — Mon, 11 Aug 2008 05:22:22 +0000

That looks much better. Although I would have been pretty unhappy unsatisfactory service like that. I have a feeling that TechRestore doesn’t have the parts to replace the bezel or other non-generic Apple parts. Since they only do a few repairs, as I found on their website. I have noticed thats its hard to find specific replacement parts for newer macs.

My macbook has been to Apple Care, although no accidental damage.
Well imperfect Macbook Air is better then unusable Macbook Air.

By: esther

esther — Mon, 11 Aug 2008 05:17:22 +0000

I slipped in the snow and dropped mine, one week after I received it -_- It’s dented but everything works. It’s just dented bah. And the hinge alignment is off. I haven’t gotten it fixed yet but I will get the casing changed which is apparently about $85.