Comments on: And They Don’t Stop…

By: Why I Don’t Want A Mac | Open Switch

Why I Don’t Want A Mac | Open Switch — Wed, 27 Dec 2006 16:49:30 +0000

[...] At any rate, Macs still have problems just like PCs. [...]

By: Matt

Matt — Thu, 26 Oct 2006 05:48:22 +0000

I got a black MacBook last week, and the backlight problems appeared a couple of days after I started using it. It’s going to the local service agent on Monday, and hopefully it’ll be fixed, and I’ll have no further trouble.

By: Montoya

Montoya — Sat, 21 Oct 2006 01:39:49 +0000

Wow people, I keep saying, I don’t have problems like these with my Dell, and I’m sure if you went to a Thinkpad, you would never have these problems. Just sayin’.

By: Kyle Korleski

Kyle Korleski — Thu, 19 Oct 2006 21:54:03 +0000

I hope to God that this doesn’t happen to my MacBook Pro.

By: Zach Hale

Zach Hale — Thu, 19 Oct 2006 20:57:30 +0000

This line of macbooks is absolutely wretched. I had mine in for random shutdowns and i was without it for a week. I got that back and a couple days later my computer stopped charging or recognizing my battery (it was a motherboard issue). I got that back a week ago or so and since then the fan runs nonstop at a really high speed which is LOUD and makes it useless in any quiet setting like, say, a library or a classroom… which is where I mostly use my computer. Gah!

Maybe I’ll convert my desktop OS to linux … buy a thinkpad or something. I’m quite fed up with this. Maybe I can run a mac mini at home and a thinkpad on the go… I dont know.

By: Felipe

Felipe — Thu, 19 Oct 2006 14:14:10 +0000

I really can’t understand how come Apple wasn’t sued yet. This is the most absurd thing ever. It’s a known fact this MacBooks are filled with problem, and yet, they are still being sold to people unaware of this every day.
Apple should have stopped selling this notebooks long ago. I am a Mac user and I love it, but it’s just stupid to keep creating excuses in Apple’s defense.
I would go ahead with the lawsuit Paul, I was just lucky to wait a little before buying one of the MacBooks.

By: Johan

Johan — Wed, 18 Oct 2006 15:44:01 +0000

When we bought our G5, the RAM memory did not work as it should. the RAM should be done in pairs, one of two was not working.

The G5 makes a humming noise, when you load a program it starts screeching.

The Store should demonstrate what has been fixed but they just dont care.

By: titanium_geek

titanium_geek — Wed, 18 Oct 2006 13:28:21 +0000

I’ve still got a g3 pismo powerbook. The battery is a brand new one, the processor has been upgraded to a g4, the DVD drive is dead, and there is a random crackling from the left hand speaker sometimes. oh and the power supply I just replaced.
other than that, it’s been great. It’s been 6 years of international travel and other abuse, and it’s still working well.

Apple isn’t _all_ bad… :)

By: Danielle

Danielle — Tue, 17 Oct 2006 23:23:03 +0000

My macbook’s been ok, actually. Well, the battery died die (and I had to call in for a replacement, which was prompty shipped!), and I do have a very, very, minute amount of staining on the palm rests, but besides that I’m still loving mine!

By: josue

josue — Tue, 17 Oct 2006 21:17:58 +0000

i think i’m going to wait a little bit longer before buying mine

By: AJ

AJ — Tue, 17 Oct 2006 16:05:59 +0000

In California at least, replacement is required after a “reasonable” number of repairs, which usually means on the need for a fourth repair Apple will replace it. I am at the point where I can have mine replaced if I end up with a new problem.

Right now I’m settling for having an Apple Store replace my top casing that Flextronics (the company subcontracted for MacBook repairs) damaged after they replaced it the first time.

I hope it continues to work, but a replacement at this point would be nice, just so I know none of the issues are caused by the AppleCare service’s hasty work.

By: C. Wess Daniels

C. Wess Daniels — Tue, 17 Oct 2006 14:25:38 +0000

i have a friend who was having problems with her macbook and they finally replaced it, I think they said it had to be four repairs before they give you a new one – I don’t know if that’s always true but that seems like a bit much.

By: Daniel

Daniel — Tue, 17 Oct 2006 13:30:13 +0000

I agree with Mike. At this point, you deserve a new MacBook, Paul. You need to get pushy with the Geniuses at the Apple Store. I have a friend who argued himself into a replacement after one failed repair. I think it comes down to how much of an annoyance you become.

By: Mike Johnston

Mike Johnston — Tue, 17 Oct 2006 11:41:35 +0000

Perhaps you should try the “open letter to Steve Jobs” approach. It worked for that developer guy before DevCon. It’s unfortunate that you are having this issue- did you purchase the service plan? If so, I think I would complain until I got a new MacBook. :)

Good luck Paul.

By: Jim Whimpey

Jim Whimpey — Tue, 17 Oct 2006 10:34:40 +0000

I also had many of the same problems with my Macbook. When I first got it I was so extremely happy with the computer and with OS X (it was my first Mac) then it started shutting down randomly, the keyboard would stop working sometimes, it wouldn’t sleep when I closed the lid, it’d wake up by itself and I realised something I hadn’t thought about before – reliability is the most important thing in a computer.

While OS X was brilliant and, while it was working, the hardware was great, what good is it if I can’t rely on it to not shut down in the middle of something important?

It’s been back to the shop twice and each time it took them less than 48 hours to fix. Since getting it back the second time it’s run like a dream (touch wood). I hope I don’t pick up these screen problems.

By: Robert

Robert — Tue, 17 Oct 2006 09:13:17 +0000

It amazes me, the ambivalence that people show in the face of endemic and repeated quality control issues from Apple.

They never cease to find excuses for the company:

“It’s a first-gen thing!”
“Apple Service is good!”
“But it’s better than a Dell!”